Natwest were looking for a partner to support with transforming their commercial banking digital offering.
They needed the flexibility of not taking on fixed and permanent staff but needed a team they could trust to parachute in and behave as though they were a part of their own team.
Initially NuForm were engaged to provide flexible strategic resources to support with Natwest’s innovation function within their commercial banking team. They didn’t want to hire and go through the long process of securing fixed resources.
They also needed more maturity and experience in their digital innovation programme as a whole. Their service design, UX/UI, research and copy writing teams needed support to help refine what would be next to include in their commercial banking digital offering.
After initially starting with a team of three, Natwest quickly realised that the NuForm team were making a hugely positive impact and the team quickly grew to 10 people with some of the NuForm team also taking up leadership and mentoring positions.
The partnership progressed even further when NuForm began executing on innovation modules and development projects with teams consisting of developers, designers, testers, solution architects, service designers, project managers and more to deliver on high priority initiatives to be used for their commercial banking products.
From working with us, the outcomes for Natwest are
Improved and more efficient internal innovation processes
Improved stakeholder approval success
More customer centric new experiences
Faster path to concepts and higher volume of new experiences.
‘I’m looking for data driven decisioning that can be executed rapidly in a customer centric fashion which continuously betters my organisations thinking and customer outcomes.
NuForm are not Accenture, and they know they are not. They know their sweet spot for an organisation to succeed and NuForm create those outcomes.
There are 3 areas which they’ve really supported us -
Inception - the thinking. Business goals
Conception - the ideas. Human centricity
Transition - delivery. Technical reality
NuForm can journey business through that quickly, confidently and functionally.
Every company has one or more those pieces of the puzzle missing and NuForm fills those gaps.'‘
Priyesh, Digital Experience Director - Natwest Commerical Digital Banking